StarlinkMichigan (operated by Harbert Home Systems)
Last Updated: August 24, 2026

1. Introduction

This Privacy Policy explains how StarlinkMichigan ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, request our services, or communicate with us. We are committed to protecting your privacy and handling your information responsibly.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: name, email address, phone number, and mailing address
• Service Information: property address, service location details, installation preferences, and project history
• Communications: records of phone calls, emails, text messages, and chat communications with us
• Payment Information: billing details processed through secure third-party payment processors (we do not store full payment card numbers)
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and analytics tools
• SMS Opt-In Data: your consent status and phone number when you opt in to receive text messages from us

3. How We Use Your Information

We use your information to:

• Provide, install, and service Starlink satellite internet systems and related services
• Respond to inquiries, schedule consultations, and deliver customer support
• Send service-related communications, including text messages you have opted into
• Process payments and maintain records
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

4. SMS/Text Message Communications

When you opt in to receive text messages from us, we collect and use your mobile phone number solely for the purpose of delivering the text messages you requested. Consent to receive text messages is not a condition of purchasing any goods or services.

You may opt out of receiving text messages at any time by replying STOP to any message. You may receive a confirmation text confirming your opt-out. For assistance, reply HELP or contact us using the information below. Message and data rates may apply. Message frequency varies.

Text messaging opt-in data: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. All categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your mobile information with third parties or affiliates for marketing or promotional purposes.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers and subcontractors who help us deliver our installation and support services
• Messaging providers who assist in delivering text messages

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer (such as a merger or sale).

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can control cookies through your browser settings. Third-party analytics providers may collect anonymous usage data on our behalf.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. While no method of transmission over the internet is 100% secure, we work to protect your data and comply with applicable data security and breach notification requirements under Michigan law.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) provides you with rights regarding your personal information, including the right to know what we collect, request deletion, opt out of the sale or sharing of personal information, and non-discrimination for exercising your rights. To exercise these rights, contact us using the information below. We will verify your request and respond as required by law.

11. Your Choices and Rights

You may request access to, correction of, or deletion of your personal information at any time. You may also opt out of marketing communications. To make a request, contact us using the information below.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

StarlinkMichigan / Harbert Home Systems